Cross Trans Service GmbH, founded in 1996, is an international freight forwarder and logistics provider offering customized solutions across ocean freight, airfreight, trucking, project cargo, and customs services. With a strong global partner network, the company manages complex transport operations with precision and reliability.
Customer Success Spotlight
Cross Trans: 50% Faster Inspections & Fully Digital Handovers
About Cross Trans
In an industry where trust is paramount, Cross Trans differentiates itself through complete transparency. Accurate documentation ensures clear handovers, reduces risk, and protects both on-ground teams and customers across every stage of the logistics process.
The Challenge
As operations scaled, Cross Trans began to outgrow its existing inspection setup. The company relied on a custom-built solution, Fadiv, to manage inspection-related data, but the system struggled to keep pace with growing operational demands.
Manual workflows, inconsistent photo quality, and limited real-time visibility created gaps in documentation. Office teams often lacked a clear, immediate view of vehicle conditions during handovers, increasing administrative effort and the risk of unverified damage claims. Recognizing these limitations, Cross Trans made a strategic decision to move away from Fadiv and seek a more scalable, transparent solution—one that could support faster operations and clearer accountability.
Why Emory Pro
Cross Trans needed a reliable digital audit trail, without the complexity and rigidity of traditional legacy software. Emory Pro offered the right balance of structure, speed, and flexibility to support real-world logistics operations.
- Hybrid Workflow
Seamless synchronization between the mobile app for inspectors and the web app for office teams. - Standardized, Audit-Ready Evidence
High-quality photos and structured reports ensure consistent, verifiable inspections. - Rapid Deployment
A plug-and-play solution with no IT overhaul – enabling a fast, confident transition from the previous system.
Onboarding Experience
Adopting new technology often comes with downtime and disruption, but not with Emory Pro. The onboarding process at Cross Trans was smooth and required minimal adjustment to daily operations. Thanks to the intuitive interface, field teams were able to learn the system quickly and become productive within a short time.
Both the mobile app and the desktop dashboard fit seamlessly into existing workflows, allowing office and field teams to work in parallel without interruption. Direct, always-available support from the Emory team further accelerated adoption. As Benjamin Roes noted, the learning curve was minimal, enabling fast and confident use of the platform across all teams.
“Thanks to Emory, we save an incredible amount of time, around 50% per check report.
For us in logistics, that time gain makes all the difference.”
Results & Impact
Cross Trans transformed their inspection process from a manual bottleneck into a streamlined digital workflow. By adopting Emory Pro, they eliminated the complexity of paper documentation, gaining immediate visibility into fleet conditions while reducing the administrative burden on both drivers and office staff.
0
Time Savings per Inspection
Intuitive, Fast User Experience
Employees, both in the field and in the office, reported greater efficiency and no time lost due to software complexity.
Higher Reporting Quality
Photo documentation and report structure improved, enabling clearer communication with customers.
Simplicity as a Strategic Advantage
Cross Trans proved that digital transformation doesn’t have to be complicated to be powerful. By choosing a tool that prioritised usability, they achieved what many logistics giants fail to do: 100% digital inspection adoption across a decentralised fleet.
Start your free trial today.
Get all features, no risk.
No credit card needed – try Emory free today.