Terms of Service
Last updated:
June 2026
About these terms
These Terms of Service ("Terms") govern your access to and use of the Emory Pro platform, including the web application at webapp.emory.pro, the iOS and Android mobile applications, and any associated APIs and services (collectively, the "Service"), provided by SALICO GmbH, Wurster Str. 321, 27580 Bremerhaven, Germany, registered at Amtsgericht Bremen under HRB 41492 ("SALICO", "we", "us", "our").
By accessing or using the Service, you agree to be bound by these Terms on behalf of yourself and the organisation you represent ("Customer", "you"). If you do not agree, do not use the Service.
These Terms apply to all users of the Service, including administrators, inspectors, and any other roles granted access by your organisation.
The Service
Emory Pro is a digital inspection management platform that enables organisations to conduct, manage, and report on inspections using web and mobile applications, including AI-assisted damage detection and reporting features.
We reserve the right to modify, update, or discontinue features of the Service at any time. Where a modification materially reduces the functionality of the Service, we will provide at least 30 days' notice to registered customers.
Account registration and access
3.1 To use the Service, you must register an account and provide accurate, complete information. You are responsible for keeping your account credentials secure and for all activity that occurs under your account.
3.2 You must notify us immediately at info@emory.pro if you become aware of any unauthorised access to your account.
3.3 Each account is for use by the named individual only. Sharing login credentials between multiple individuals is not permitted.
3.4 You must be at least 18 years old and have the authority to bind your organisation to these Terms in order to register an account.
Acceptable Use
4.1 You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
Use the Service to process personal data for which you do not have a valid legal basis under applicable data protection law
Attempt to gain unauthorised access to any part of the Service, its infrastructure, or other customers' data
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
Use the Service to transmit malicious code, malware, or any content that is unlawful, harmful, or offensive
Resell, sublicense, or otherwise make the Service available to third parties without our prior written consent
Use automated tools, scrapers, or bots to access or extract data from the Service without our prior written consent
Use the Service in any way that could damage, disable, or impair the Service or interfere with other users
4.2 We reserve the right to suspend or terminate access to the Service immediately if we determine, in our reasonable judgment, that you are in breach of this section.
Customer Data
5.1 You retain ownership of all data, content, and information you upload, submit, or generate through the Service ("Customer Data"). We do not claim any ownership rights over Customer Data.
5.2 You grant us a limited, non-exclusive licence to process Customer Data solely for the purpose of providing the Service to you and as described in these Terms and our Privacy Policy.
5.3 You are responsible for ensuring that you have all necessary rights, consents, and legal bases to upload and process Customer Data through the Service, including any personal data of individuals.
5.4 Where Customer Data includes personal data, the processing of that data is governed by a separate Data Processing Agreement between you and SALICO GmbH, which forms part of the agreement between us. You must sign a Data Processing Agreement before submitting any personal data through the Service.
5.5 We implement appropriate technical and organisational security measures to protect Customer Data, as described in our Security Overview. All Customer Data is stored in AWS eu-central-1 (Frankfurt, Germany).
AI features
6.1 The Service includes AI-assisted features, including automated damage detection and analysis ("AI Features"). AI Features are provided as a tool to support human decision-making and are not a substitute for professional judgment.
6.2 All outputs generated by AI Features must be reviewed and verified by a qualified human inspector before being relied upon for any purpose, including regulatory compliance, insurance, contractual, or legal purposes.
6.3 We do not use your Customer Data to train or improve our AI models beyond the specific features provided to you, except where you have given explicit written consent to do so.
6.4 Where you have opted for a customer-specific AI model, that model is isolated to your organisation and is not shared with or merged into models used by other customers.
Intellectual property
7.1 The Service, including all software, algorithms, designs, text, graphics, and documentation, is owned by SALICO GmbH and protected by applicable intellectual property laws. Nothing in these Terms transfers any intellectual property rights to you.
7.2 You retain all intellectual property rights in Customer Data. We retain all intellectual property rights in the Service, including any improvements, modifications, or derivative works developed by us, even where those improvements arise from feedback you provide.
7.3 You must not remove, obscure, or alter any copyright, trademark, or proprietary rights notices on or in the Service.
Fees and Payment
8.1 Access to the Service may be subject to fees as set out in your order form, proposal, or subscription agreement with SALICO GmbH. Where no separate agreement exists, fees are as published on our website.
8.2 All fees are stated exclusive of VAT. Where applicable, VAT will be charged at the rate applicable in your jurisdiction at the time of invoicing.
8.3 Invoices are due within 30 days of the invoice date unless otherwise agreed in writing.
8.4 We reserve the right to suspend access to the Service if invoices remain unpaid beyond 14 days after the due date, following written notice.
Confidentiality
9.1 Each party may have access to confidential information of the other party in connection with the Service. Each party agrees to keep the other's confidential information strictly confidential, not to use it for any purpose other than performing obligations under these Terms, and not to disclose it to any third party without prior written consent.
9.2 Confidentiality obligations do not apply to information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party, or is required to be disclosed by law or court order.
9.3 This section supplements but does not replace any separate Non-Disclosure Agreement between the parties.
Availability and Support
10.1 We aim to maintain high availability of the Service but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where reasonably practicable.
10.2 We will use reasonable efforts to resolve confirmed defects or outages affecting the Service. Support is available by email at info@emory.pro during normal business hours (Monday to Friday, 09:00–18:00 CET).
10.3 For enterprise customers with a separate Service Level Agreement, the terms of that agreement take precedence over this section.
Disclaimers & Limitation of Liability
11.1 The Service is provided "as is" and "as available". To the fullest extent permitted by applicable law, we exclude all implied warranties, conditions, and representations, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
11.2 We do not warrant that the Service will be error-free, uninterrupted, or free from security vulnerabilities. You are responsible for maintaining appropriate backups of your Customer Data.
11.3 To the fullest extent permitted by applicable law, our total liability to you arising out of or in connection with these Terms or the Service — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.
11.4 In no event shall we be liable for any indirect, consequential, special, incidental, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.
11.5 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable German law.
Indemnification
You agree to indemnify, defend, and hold harmless SALICO GmbH and its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service in breach of these Terms, your violation of any applicable law, or any claim that Customer Data infringes the rights of a third party.
Term and Termination
13.1 These Terms remain in effect for as long as you have an active account with us or use the Service.
13.2 Either party may terminate these Terms on 30 days' written notice. We may terminate immediately if you materially breach these Terms and fail to remedy the breach within 14 days of written notice.
13.3 We may suspend or terminate your access immediately without notice if we believe your use of the Service poses a security risk, causes harm to us or other users, or violates applicable law.
13.4 Upon termination, your right to access and use the Service ceases immediately. We will retain your Customer Data for 30 days following termination, during which time you may request an export. After 30 days, Customer Data will be securely deleted unless we are required by law to retain it.
Changes to these Terms
We may update these Terms from time to time. Where changes are material, we will notify you by email at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and notify us of your termination.
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Bremerhaven, Germany, unless mandatory consumer protection law in your jurisdiction requires otherwise.
General
16.1 Entire agreement. These Terms, together with any order form, Data Processing Agreement, and any separate written agreement between the parties, constitute the entire agreement between you and SALICO GmbH regarding the Service and supersede all prior agreements, representations, and understandings.
16.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16.3 Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
16.4 Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.
16.5 Language. These Terms are drafted in English. In the event of any conflict with a translated version, the English version prevails.
Contact
For any questions about these Terms:
SALICO GmbH
Wurster Str. 321, 27580
Bremerhaven, Germany
Email: info@emory.pro
About these terms
These Terms of Service ("Terms") govern your access to and use of the Emory Pro platform, including the web application at webapp.emory.pro, the iOS and Android mobile applications, and any associated APIs and services (collectively, the "Service"), provided by SALICO GmbH, Wurster Str. 321, 27580 Bremerhaven, Germany, registered at Amtsgericht Bremen under HRB 41492 ("SALICO", "we", "us", "our").
By accessing or using the Service, you agree to be bound by these Terms on behalf of yourself and the organisation you represent ("Customer", "you"). If you do not agree, do not use the Service.
These Terms apply to all users of the Service, including administrators, inspectors, and any other roles granted access by your organisation.
The Service
Emory Pro is a digital inspection management platform that enables organisations to conduct, manage, and report on inspections using web and mobile applications, including AI-assisted damage detection and reporting features.
We reserve the right to modify, update, or discontinue features of the Service at any time. Where a modification materially reduces the functionality of the Service, we will provide at least 30 days' notice to registered customers.
Account registration and access
3.1 To use the Service, you must register an account and provide accurate, complete information. You are responsible for keeping your account credentials secure and for all activity that occurs under your account.
3.2 You must notify us immediately at info@emory.pro if you become aware of any unauthorised access to your account.
3.3 Each account is for use by the named individual only. Sharing login credentials between multiple individuals is not permitted.
3.4 You must be at least 18 years old and have the authority to bind your organisation to these Terms in order to register an account.
Acceptable Use
4.1 You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
Use the Service to process personal data for which you do not have a valid legal basis under applicable data protection law
Attempt to gain unauthorised access to any part of the Service, its infrastructure, or other customers' data
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
Use the Service to transmit malicious code, malware, or any content that is unlawful, harmful, or offensive
Resell, sublicense, or otherwise make the Service available to third parties without our prior written consent
Use automated tools, scrapers, or bots to access or extract data from the Service without our prior written consent
Use the Service in any way that could damage, disable, or impair the Service or interfere with other users
4.2 We reserve the right to suspend or terminate access to the Service immediately if we determine, in our reasonable judgment, that you are in breach of this section.
Customer Data
5.1 You retain ownership of all data, content, and information you upload, submit, or generate through the Service ("Customer Data"). We do not claim any ownership rights over Customer Data.
5.2 You grant us a limited, non-exclusive licence to process Customer Data solely for the purpose of providing the Service to you and as described in these Terms and our Privacy Policy.
5.3 You are responsible for ensuring that you have all necessary rights, consents, and legal bases to upload and process Customer Data through the Service, including any personal data of individuals.
5.4 Where Customer Data includes personal data, the processing of that data is governed by a separate Data Processing Agreement between you and SALICO GmbH, which forms part of the agreement between us. You must sign a Data Processing Agreement before submitting any personal data through the Service.
5.5 We implement appropriate technical and organisational security measures to protect Customer Data, as described in our Security Overview. All Customer Data is stored in AWS eu-central-1 (Frankfurt, Germany).
AI features
6.1 The Service includes AI-assisted features, including automated damage detection and analysis ("AI Features"). AI Features are provided as a tool to support human decision-making and are not a substitute for professional judgment.
6.2 All outputs generated by AI Features must be reviewed and verified by a qualified human inspector before being relied upon for any purpose, including regulatory compliance, insurance, contractual, or legal purposes.
6.3 We do not use your Customer Data to train or improve our AI models beyond the specific features provided to you, except where you have given explicit written consent to do so.
6.4 Where you have opted for a customer-specific AI model, that model is isolated to your organisation and is not shared with or merged into models used by other customers.
Intellectual property
7.1 The Service, including all software, algorithms, designs, text, graphics, and documentation, is owned by SALICO GmbH and protected by applicable intellectual property laws. Nothing in these Terms transfers any intellectual property rights to you.
7.2 You retain all intellectual property rights in Customer Data. We retain all intellectual property rights in the Service, including any improvements, modifications, or derivative works developed by us, even where those improvements arise from feedback you provide.
7.3 You must not remove, obscure, or alter any copyright, trademark, or proprietary rights notices on or in the Service.
Fees and Payment
8.1 Access to the Service may be subject to fees as set out in your order form, proposal, or subscription agreement with SALICO GmbH. Where no separate agreement exists, fees are as published on our website.
8.2 All fees are stated exclusive of VAT. Where applicable, VAT will be charged at the rate applicable in your jurisdiction at the time of invoicing.
8.3 Invoices are due within 30 days of the invoice date unless otherwise agreed in writing.
8.4 We reserve the right to suspend access to the Service if invoices remain unpaid beyond 14 days after the due date, following written notice.
Confidentiality
9.1 Each party may have access to confidential information of the other party in connection with the Service. Each party agrees to keep the other's confidential information strictly confidential, not to use it for any purpose other than performing obligations under these Terms, and not to disclose it to any third party without prior written consent.
9.2 Confidentiality obligations do not apply to information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party, or is required to be disclosed by law or court order.
9.3 This section supplements but does not replace any separate Non-Disclosure Agreement between the parties.
Availability and Support
10.1 We aim to maintain high availability of the Service but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where reasonably practicable.
10.2 We will use reasonable efforts to resolve confirmed defects or outages affecting the Service. Support is available by email at info@emory.pro during normal business hours (Monday to Friday, 09:00–18:00 CET).
10.3 For enterprise customers with a separate Service Level Agreement, the terms of that agreement take precedence over this section.
Disclaimers & Limitation of Liability
11.1 The Service is provided "as is" and "as available". To the fullest extent permitted by applicable law, we exclude all implied warranties, conditions, and representations, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
11.2 We do not warrant that the Service will be error-free, uninterrupted, or free from security vulnerabilities. You are responsible for maintaining appropriate backups of your Customer Data.
11.3 To the fullest extent permitted by applicable law, our total liability to you arising out of or in connection with these Terms or the Service — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.
11.4 In no event shall we be liable for any indirect, consequential, special, incidental, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.
11.5 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable German law.
Indemnification
You agree to indemnify, defend, and hold harmless SALICO GmbH and its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service in breach of these Terms, your violation of any applicable law, or any claim that Customer Data infringes the rights of a third party.
Term and Termination
13.1 These Terms remain in effect for as long as you have an active account with us or use the Service.
13.2 Either party may terminate these Terms on 30 days' written notice. We may terminate immediately if you materially breach these Terms and fail to remedy the breach within 14 days of written notice.
13.3 We may suspend or terminate your access immediately without notice if we believe your use of the Service poses a security risk, causes harm to us or other users, or violates applicable law.
13.4 Upon termination, your right to access and use the Service ceases immediately. We will retain your Customer Data for 30 days following termination, during which time you may request an export. After 30 days, Customer Data will be securely deleted unless we are required by law to retain it.
Changes to these Terms
We may update these Terms from time to time. Where changes are material, we will notify you by email at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and notify us of your termination.
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Bremerhaven, Germany, unless mandatory consumer protection law in your jurisdiction requires otherwise.
General
16.1 Entire agreement. These Terms, together with any order form, Data Processing Agreement, and any separate written agreement between the parties, constitute the entire agreement between you and SALICO GmbH regarding the Service and supersede all prior agreements, representations, and understandings.
16.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16.3 Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
16.4 Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.
16.5 Language. These Terms are drafted in English. In the event of any conflict with a translated version, the English version prevails.
Contact
For any questions about these Terms:
SALICO GmbH
Wurster Str. 321, 27580
Bremerhaven, Germany
Email: info@emory.pro