EMORY PROCUSTOMER
Case Study · FRESH PRODUCE
From manual fruit inspections to real time quality intelligence
How SSG Quality Services digitised fresh produce inspections with Emory Pro, from individual pallet assessments to container-level results and direct customer access.
Client
SSG Quality Services GmbH
Industry
Location
Bremerhaven and Hamburg, Germany
Use case
Inspections, Grading and Customer Reporting
Fresh Produce Quality Control Is All About the Details
Doing all of this manually made an inherently data-intensive process slower, harder to standardise and more difficult to share
SSG wanted to digitise the complete inspection workflow.
With Emory Pro, they did
A single incoming container can require multiple individual inspections. SSG may select 5 to 7 pallets for assessment, and every pallet is inspected individually. The exact parameters depend on the type of fruit being assessed.
WEIGHT & PRODUCT DATA
Gross weight
Tare weight
Net weight
Box printed weight
PRODUCT CHARACTERISTICS
Number of fingers
Number of clusters
Minimum fingers
Maximum fingers
QUALITY & CONDITION
Neck / Stump rot
Friction burn
Light bruising
Heavy bruising
These are example parameters captured for a single banana inspection. Different products require entirely different criteria.
SSG digitised the process from the individual pallet all the way to the complete container. Instead of assembling information afterwards, the data is structured from the moment it is captured.
Bananas
Weights & box data
Fingers & clusters
Mold, rot & friction burn
Scars & bruising
Oranges & Grapefruit
Colour break
Skin damage
Internal quality
Sugar and Acid
Each selected pallet receives its own inspection: measurements, characteristics, defects and observations recorded directly in Emory Pro, then graded.
CONTAINER BREM-4471 · 7 PALLETS SAMPLED
Inspection → Grade → Report
Measurements · Findings
78
PALLET 02
Measurements · Findings
Report ✓
74
PALLET 03
Measurements · Findings
Report ✓
81
PALLET 04
Measurements · Findings
Report ✓
70
PALLET 05
Measurements · Findings
Report ✓
77
PALLET 06
Measurements · Findings
Report ✓
79
PALLET 07
Measurements · Findings
Report ✓
73
OVERALL CONTAINER SCORE
Normal quality · Grade 70–79
Summary when you need speed.
Detail when you need proof.
SSG associates customers directly with the relevant containers and assets. The inspection itself becomes the trigger for customer communication
01
Inspect
02
Grade
03
Generate
04
Notify
The inspection result
The quality score
A link to the digital inspection report
No collecting documents.
No preparing attachments.
No separate reporting process.
Receiving individual reports by email was useful, but SSG's customers wanted one place to see all their inspected assets and reports. SSG was no longer asking for software just for its own inspectors. They wanted Emory Pro to become part of the digital experience they offered their customers. We took on the challenge.
WHAT SSG'S CUSTOMERS CAN SEE
Their Containers and Assets
Inspection status
Quality results
Historical inspection reports
The detailed evidence behind them
Access is scoped to each customer, so SSG provides full transparency without exposing unrelated data. Emory Pro becomes a customer-facing quality information platform.
01
Produce arrives
Containers carrying bananas, citrus and other fresh produce arrive from international origins.
02
Pallets are sampled
SSG selects representative pallets from the container for inspection.
03
Digital quality inspection
Inspectors capture fruit-specific measurements, characteristics, defects, and observations in Emory Pro.
04
Pallets are graded
Each pallet receives an individual quality assessment and digital inspection report.
05
Container result is generated
The individual pallet inspections roll up into an overall container-level result.
06
Customer is notified
The relevant customer receives the score and a direct link to the digital report.
07
Customer access
Customers access their relevant assets and inspection history directly through Emory Pro.
The biggest transformation at SSG is not replacing paper. It is what becomes possible once inspection data is structured.
Measurements become a pallet assessment. Pallet assessments become a container result. The result becomes a report. The report becomes a notification. The notification becomes a customer-facing service.
One workflow. From the warehouse floor to the customer.
When SSG's customers wanted direct platform access, that became a product challenge. We solved it. The capability is now available across the entire Emory Pro platform.
OUR PHILOSOPHY IS SIMPLE
“We scale when our customers scale.”
Built for operations. Designed for accountability. Emory Pro gives field teams one place to inspect, document and create reliable evidence — online or offline.