How Emory Pro digitalizes Portagent’s operations

Introduction

Portagent is a logistics company based in Bremerhaven, Germany, offering a range of services including import, export, warehousing, vehicle services, and more.

With a network of over 50 global partners, their team brings together experienced professionals and fresh talent from diverse backgrounds. At its core, Portagent’s mission is to grow business by strengthening personal connections through the smart use of technology.

Challenge

As portagent set its sights on scaling operations, they found that they were held back by paper-based documentation. The team spent a lot of time sorting through documents, organizing photos, and videos – time that could have been spent strengthening customer relationships. They realized that to grow, they needed to simplify these workflows and shift their focus back to customers. Management recognized this challenge not just as a problem but as a critical opportunity to optimize processes and build a foundation for sustainable growth.

Solution

This turning point led Portagent to rethink its approach. They adopted Emory Pro to handle digital inspection reports, transforming how they managed data. With Emory, the team could now input information, attach documents, and upload photos and videos—all in one seamless platform. 

From March 2023 to October 16, 2024, they generated 10,751 digital reports—saving an equivalent amount of paper and reducing both waste and carbon emissions. This shift not only minimized environmental impact but also aligned with their sustainability goals. The digital transformation saved time, cut down on paper use, and made operations more efficient, accessible, and eco-friendly. What started as a challenge became the spark for growth, unlocking new opportunities and allowing Portagent to focus on what mattered most—building strong, lasting relationships with their customers.

“Digital transformation isn’t about adopting new technologies;  it’s about reshaping mindsets, redefining processes, and reimagining possibilities to unlock the future.”

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